Work&Operations

Helpdesk

Every issue is taken care of

An issue-tracking system for both internal organization and customers, instantly notifying relevant departments upon receipt.

Internal Organization

Report internal issues and the system instantly routes them to the responsible department, allowing real-time status tracking at every step.

  • Receive Ticket
  • In Progress
  • Close Ticket
  • Completed

For Customers

Customers can submit issues themselves, notifying relevant departments instantly. Supervisors can monitor the support team's response time and manage ticket quotas for each customer from the same system.

  • Customer Self-Service Ticketing
  • Instant Departmental Alerts
  • Supervisors Track Response Times
  • Per-Customer Ticket Quota Management
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