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Work&Operations

Helpdesk

Raise it. Route it. Resolve it.

One issue desk for both internal teams and customers, notifying the right department the moment something comes in.

Inside the organisation

Report an internal issue and it goes straight to the department that owns it, with the status visible in real time at every step.

  • New
  • In process
  • Close solution
  • Complete

For customers

Customers report issues themselves, the relevant department is notified at once, supervisors can see how long the support team took to respond, and each customer's ticket quota is managed in the same place.

  • Customer-raised tickets
  • Instant departmental notification
  • Response times visible to supervisors
  • Ticket quota per customer
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