Customer & Sales
Multi-channel customer communication management system integrated into a single platform
Origami Omnichannel is a multi-channel customer communication management system in a single platform. It consolidates messages and chat histories from all channels into one place, enabling teams to track, assign, and manage conversations systematically, reducing work redundancy and enhancing customer service efficiency.
Supports a wide range of communication channels including Facebook, LINE, Telegram, Instagram, WhatsApp, Website, WeChat, Shopee, and Lazada. It allows teams to continuously care for customers while reviewing service status and history, ensuring that every communication is fast and delivers a great customer experience.
Connect All Channels → Manage Conversations → Deliver Better Service
Unify All Channels in One Place
Consolidate messages from various platforms onto a single screen, helping teams manage conversations conveniently without switching back and forth between multiple applications.
Systematic Conversation Management
Track and manage customer conversations while assigning chats to relevant team members so that every issue is properly handled.
Track Service Status and History
Review conversation status and history to help teams understand customer context and continuously track service delivery.
Support for Multi-platform Communication
Connect communication and sales channels frequently used by customers, including Facebook, LINE, Telegram, Instagram, WhatsApp, Website, WeChat, Shopee, and Lazada, allowing teams to manage customer care from a single centralized hub.
Social & Messaging Channels — Consolidate communication from multiple platforms into a single system
Origami CRM — Support linking service operations with customer relationship management processes
Team Collaboration — Enable teams to systematically track, assign, and manage conversations together
One Platform, Every Conversation — Unify all communications in one place for faster, seamless, and more impressive customer service
